Refund Policy
Welcome to EvenQuarter, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. This Refund Policy governs the manner in which EvenQuarter processes refunds for purchases made on our website evenquarter.sbs. By placing an order, you agree to the following terms and conditions.
Cancellation Policy
You may cancel your order without charge at any time before the cooking process has begun. If you wish to cancel an order after cooking has started, you may be charged a cancellation fee.
Refunds
At EvenQuarter, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Refunds are granted according to the following conditions:
- Incorrect Order: If you receive a different item than what you ordered, please contact us immediately at +44 20 7946 0958. We will arrange for the correct item to be delivered to you, or a full refund of the purchase price to your original method of payment.
- Quality Issue: If you are unsatisfied with the quality of the product received, please contact us within a reasonable timeframe with a detailed description of the issue. Each case will be reviewed, and if your complaint is found to be valid, a refund or replacement may be given.
- Non-Delivery: If you do not receive your order within a reasonable delivery timeframe due to our fault, we will offer a full refund. If non-delivery is due to incorrect delivery information provided by you, we may not be able to offer a refund.
Refund Process
All refund requests must be made by contacting our customer service at +44 20 7946 0958. Please provide your order number and reason for the refund request. We will notify you of the approval or rejection of your refund after reviewing your case. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, call us at +44 20 7946 0958 and we will provide you with further instructions.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of these and you still have not received your refund, please contact us at +44 20 7946 0958.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Refund Policy, please contact us at +44 20 7946 0958.
Last updated: April 1, 2023